Shipping Policy

Apexprime Trading Ltd (trading as Apex Pool Lab)
Company No. 17244811 · Registered in England and Wales
182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Email: support@apexpool.store

1. Order processing

Orders are processed within 1–3 business days of payment (Monday to Friday, excluding UK public holidays). Orders placed after 14:00 GMT are processed the next business day.

You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

2. Delivery times

Estimated delivery times after dispatch:

Destination	Standard	Express
United States	5–7 business days	3–5 business days
Canada	8–18 business days	6–11 business days
United Kingdom	3–7 business days	2–4 business days
European Union	7–16 business days	5–10 business days
Rest of world	10–25 business days	—

These are estimates, not guarantees. Delivery times depend on the carrier, customs clearance and destination. Delays caused by carriers, customs authorities, weather or public holidays are outside our control and are not grounds for a refund.

3. Split shipments

We work with several specialist suppliers. If your order contains items from more than one supplier, it may arrive in separate parcels with separate tracking numbers, on different dates, at no extra cost to you. This is normal and does not indicate a missing item.

4. Shipping costs

Shipping is free on US orders over $99. Below that threshold, shipping is calculated at checkout and shown before payment. Shipping charges are non-refundable except where an order is cancelled under the statutory right of withdrawal or the goods are faulty.

5. Customs duties and import taxes

For deliveries outside the United Kingdom, any customs duties, import taxes or handling fees are the responsibility of the recipient and are not included in the price paid at checkout. These charges are set by your local authorities and we have no control over them.

If a parcel is refused at customs or returned because charges were not paid, we will refund the price of the goods less our outbound shipping costs and any return charges incurred.

6. Incorrect addresses

It is your responsibility to provide a complete and accurate delivery address. We cannot change an address once an order has been dispatched. Parcels returned to us due to an incorrect or incomplete address can be reshipped at your expense.

7. Lost or delayed parcels

If tracking shows no movement for 10 business days, contact support@apexpool.store and we will open an investigation with the carrier. Carriers generally require 15–30 days before declaring a parcel lost. Once confirmed lost, we will send a replacement or issue a full refund.

Parcels marked "delivered" by the carrier are considered delivered. If you believe a parcel was marked delivered in error, contact us within 7 days and we will assist with the carrier claim.

8. Contact

Apexprime Trading Ltd
182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Email: support@apexpool.store