Contact Us

We answer every message within 1–2 business days, Monday to Friday.

Customer support

Email: support@apexpool.store

For the fastest reply, include your order number and, for any issue with a delivered item, clear photographs of the product and its packaging.

Company details

Apexprime Trading Ltd
Trading as Apex Pool Lab
Company Number: 17244811 — registered in England and Wales

182-184 High Street North
East Ham
London, E6 2JA
United Kingdom

Support hours

Monday to Friday, 09:00–17:00 GMT
Closed on UK public holidays

Messages received outside these hours are answered on the next business day.

What we can help with

• Order status and tracking
• Returns and refunds — see our Refund & Returns Policy
• Product questions: cue weights, tip sizes, shaft specifications, case dimensions
• Wholesale and bulk enquiries