Contact information

# Contact Us

We answer every message within **1–2 business days**, Monday to Friday.

## Customer support

**Email:** support@apexpool.store

For the fastest reply, include your **order number** and, for any issue with a delivered item,
clear photographs of the product and its packaging.

## Company details

**Apexprime Trading Ltd**
Trading as Apex Pool Lab
Company Number: 17244811 — registered in England and Wales

182-184 High Street North
East Ham
London, E6 2JA
United Kingdom

## Support hours

Monday to Friday, 09:00–17:00 GMT
Closed on UK public holidays

Messages received outside these hours are answered on the next business day.

## What we can help with

- Order status and tracking
- Returns and refunds — see our Refund & Returns Policy
- Product questions: cue weights, tip sizes, shaft specifications, case dimensions
- Wholesale and bulk enquiries